Tickets

AB: Hello. Yesterday (Based on KC's request) I set "ignore reminder" for several devices (only few el. motors) for 3 months. Therefore I set the ignore reminder to 12th of Feb. 2026. I have done everything, and everything appeared properly on reminder tab (which means all related rows became in blue). Then I exported the updated "machinery with overdue". But here the problem appeared - the devices for which I updated ignore reminder dates did not appear on machinery with overdue. So the issue here is that even some devices which I did not touch yesterday, are being shown on "machinery with overdue", although their measurements were done long time ago in the year 2023 - that makes the situation weird. Long story short - the problem is that all data appears correctly on "reminder tab", but NOT on "machinery with overdue". I also consulted the matter with analyst (DB) who suggested to change the dates for the pumps as well (not only for for el. motor, but also for the relative pumps), but this solution also did not work. I have attached some screenshots of the list of devices for which I changed the dates, and the exported PDF file. This is a kind and urgent request (by KC) to resolve the issue with high priority. Thank you very much.